Shipping Policy

Our Shipping Policy was last updated on 20 May 2022

All Orders are processed within 3-5 business days. Orders are not shipped on weekends or holidays.

Any order received after 2pm Monday to Thursday will be considered ordered the following day. Any order received after 2pm on Friday will be considered ordered the following Monday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact You via email or telephone.

Shipping rates

All orders within Spain (peninsular) will be delivered free of charge

All other shipping rates can be found on the checkout page of our website once an item has been selected and after the delivery address has been entered.

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Sales tax (IVA) is charged according to the province or territory to which the item is shipped.


In the event of you receiving your order damaged, please save all packaging materials and damaged goods and contact us immediately.

Contact Us

If you have any questions about this Shipping Policy, you can contact us:

By visiting this page on our website:

By sending us an email:

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and either agree a revised time to ship your order or refund you the total amount of your order, using the original method of payment. 

2. Delivery Time

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

We cannot take responsibility for delays caused by the courier.

3. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

4. Questions

If you have any questions about the delivery and shipment or your order, please contact us at:


If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Carrito de compra

If you would like to receive a 7.5% discount please enter the coupon code RT7 on the checkout page